After-Sales Service Policy

TOPDON After-Sales Service Policies (these “Policies”) include the following: Return & Refund Policy and Warranty Policy. For more details, please contact the TOPDON Customer Service Center or your authorized TOPDON dealer.

These Policies apply only to the our official online stores and do not apply to other e-commerce platforms. Related rules may vary in accordance with local laws and regulations. TOPDON reserves the right to interpret and modify these Policies without prior notice at any time.

Return & Refund Policy

All TOPDON products come with a 30-day limited return and refund policy.

Undamaged goods can be returned and refunded within 30 calendar days upon receipt (excluding items marked non-returnable by TOPDON). After receiving returned goods, we will complete inspection and processing within 2-3 business days, and refunds will be issued to the original payment account. Depending on bank processing cycles, funds may take up to 7 working days to show in your account after processing.

*Software, subscription services and other intangible goods are non-refundable and non-returnable.

Return Fees

• A service fee will be charged according to the return timeline, product opening status and condition. Charges are calculated against the total order amount as shown below:

*The service fee covers costs incurred by TOPDON during returns, including tax, logistics, retrieval, repackaging and restocking expenses, calculated based on the total order value.

You Can Request Return Service Where:

• Purchases from the official Topdon online stores.
• All accessories are returned together.
• The product must be in its original packaging and in "new", resalable condition. Any products that are not in "new" and resalable condition or are missing original packaging may be refused or incur a re-stocking fee.
• In regions where restocking fees are prohibited by law, no such fees will be charged. In some areas, re-stocking fees may be taxed.
• If the product does not meet the above conditions, the return may be rejected.

Important Notes:

• The return window is limited to 30 calendar days. If you return goods without manufacturing defects, the return shipping costs shall be borne by the customer.
• If you use prepaid return shipping for issues not caused by TOPDON, shipping costs will be deducted from your refund.
• If TOPDON provides a return label, an estimated shipping cost will be advised before you ship the item.
• If the return is due to TOPDON's error (e.g., wrong item or manufacturing defect), return shipping fees will be fully reimbursed.

Return & Refund Service will not be Provided Where:

• Purchases from non-Topdon official platforms.
• Return requests submitted more than 30 calendar days after logistics sign-off confirmation.
• The returned product does not include all original accessories and promotional gifts, or contains items damaged by human error.
• Failures or damages of the product caused by non-product-related issues such as collision, fire, unauthorized modification, entry of foreign bodies (water, oil, sand, etc.), and improper installation or use.
• Product labels, serial numbers, water damage marks, etc. show signs of tampering or alteration.
• Damage caused by uncontrollable external factors, including fires, floods, high winds, lightning strikes, and traffic accidents.
• The received product has not been sent back to TOPDON within the specified return period after return confirmation from TOPDON service team.
• Other circumstances stated in the policy.
• Custom Orders: Custom or personalized orders are not eligible for return. These are products made specifically for you (e.g., based on size, color, finish) or made to order by the manufacturer. Products purchased from third-party dealers or other websites (e.g., Amazon, Google) will have return policies as outlined on those platforms.

Warranty Policy

After-Sales Service for Quality Issues

If a product develops a non-human-caused quality issue during its applicable warranty period, you may contact us to apply for a return. Once we verify that the issue qualifies under our policy, the product will be inspected. If the warranty claim is valid, the product will be repaired and returned to you, or replaced with a new one. Repairs or replacements will be determined and covered by TOPDON.

Warranty Coverage and Policy

Under this Limited Warranty, TOPDON warrants that each TOPDON product you purchase shall be free from defects in materials and workmanship when used normally in compliance with TOPDON’s published product materials within the warranty period. TOPDON’s published product materials include, but are not limited to, user manuals, official tutorials, specifications, in-app notifications and service communications. If the product experiences a performance failure within the valid warranty period, you may apply for warranty service. Your product will be repaired or replaced once TOPDON verifies that your warranty claim is valid and covered under warranty. The warranty period is specified in the product user manual and commences on the purchase date indicated on your invoice. Please keep your invoice as valid proof of purchase. If a valid invoice cannot be provided, the warranty period shall be calculated based on the product’s manufacturing date according to TOPDON’s internal records.

Conditions for Free Warranty Service

• The product is used as intended under normal conditions during the warranty period and experiences a non-human-caused performance failure.
• The product has not been disassembled, modified, or enhanced without authorization, and the failure is not caused by improper use.
• Valid proof of purchase, including invoices or receipts with order numbers, is provided.

What the Free Warranty Service Doesn’t Cover

• Damage caused by abnormal working environments or storage conditions that exceed the standard operating range (i.e. under rain, sand or dust, etc.) .
• Damage caused by improper operation or usage.
• Damage caused by force majeure or natural disasters.
• Damage caused by unauthorized repairs or modifications to the product.
• Unauthorized alterations, modifications, or replacement of components.
• Intentional damage by the user.
• Failure to send the product for repair within the specified period after warranty service approval.
• Loss of your product.

Product Warranty Period Reference Table

This table sets forth the warranty periods for different TOPDON product models.

* Warranty period may vary according to local laws and regulations.

Important Notes

• Before sending your product for repair, please back up any personal data stored on the device. Repairs may result in data loss. While TOPDON ensures the protection of your personal privacy, we are not responsible for any loss or damage to personal data during the repair process.
• Within the warranty period, free repair or replacement is only available for claims that meet warranty criteria listed above. Out-of-warranty units are eligible for paid repair or replacement service, and all associated costs shall be borne by the customer.

Additional Information

• Warranty and return policies may vary depending on the country/region of purchase due to product differences.
• Customers must return defective products to the designated TOPDON dealer or customer service center for fault inspection. If the issue is determined to be a result of a product defect, TOPDON will cover the inspection, material, labor, and shipping costs.
• If the product does not meet the criteria for free repair after inspection, customers can choose to pay for the repair or have the product returned as is.
• For issues out of the warranty coverage (e.g., damages caused by human error), inspection fees, replacement part costs, testing fees, labor fees, and shipping fees will be charged accordingly.
• Please back up your data before sending your product for repair, as repairs may result in data loss.
• Do not return severely damaged batteries, such as those with broken casings, swelling, or leakage. If such batteries are returned, they will be discarded by TOPDON and cannot be returned to the customer.
• Due to product version differences, global warranty services are not supported. Warranty services are only available at designated TOPDON repair centers. If repair services are required outside the region of purchase, they will be offered on a paid basis, subject to the local inventory and service center's discretion.
• Any loss resulting from incorrect shipping addresses or recipient refusal to accept delivery will be the responsibility of the customer.
• For cross-border returns, prior approval is required. Customers are responsible for any customs duties and clearance fees incurred during the process.
• Products damaged by water exposure are considered beyond repair and cannot be serviced. In such cases, TOPDON will offer product replacement services instead. Please be aware of it before sending your product for repair.
• Before sending your product for repair, please remove any personalized items or decorations (e.g., stickers, UAS labels, paint, etc.) attached to the product. TOPDON is not responsible for damage to or loss of such items during the repair process.
• To protect your rights, please inspect the product upon delivery to ensure it is intact and undamaged (e.g., no damage caused during shipping). If you notice any abnormalities, please report them within 30 calendar days of receiving the product. Failure to report within this period will be considered as acceptance that the product was received in good condition and functional. In cases of damage caused during shipping, you must contact TOPDON's customer service team within 24 hours of delivery for assistance. Claims reported beyond this time frame cannot be processed due to logistics company policies.

Disclaimer

We will comply with the local laws and regulations applicable to your region of purchase.